SST or Self Service Technologies enable users or customers
to enjoy a service without even interacting with any service providers. With
the help of Self Service Technology, the lives of users and businesses, become
easier, as SST fulfills the requirements, needs, or demands of people without
the need of a representative.
The technology-readiness of SST makes it powerful in
impacting customers’ choices. – And that is why businesses/companies around the
world are opting for this. Let us dive deeper into the world of Self Service
Technology-
Table of Contents
Self Service Technologies Definition
Self-Service Technologies have entailed independent
interactive systems take center stage. Thus, enabling customers to make
real-time service transactions through the swiftest modes.
Self-service technologies SSTS are convenient, faster, and
with a hundred percent accuracy. It saves the added baggage of face-to-face
workings for service employees. It is a two-way process that is a win-win for
both customers & businesses.
Self-service technology has lowered the overall cost
involved in the processes. Thereby being worthy enough of gaining loyalty by
redefining relationships through end-customer satisfaction. Businesses gain
momentum through increased sales and work their talk through fast servicing.
What is Self Service Technology?
Self-Service Technology aids in providing services that have
independently changed customer interaction. Barring the usage of front-line
service employees, all of the emphasis has been outpoured in generating
positive outcomes.
The dynamics that come into play often include services
enlisted on the web or offline through service kiosks. The service encounters
have much to the relief of promoted communication with service providers
through technological delivery options.
The need for representation has taken a back seat where
people’s demands are met with an impetus through self-servicing.
Examples of Self-Service Technologies
The situational factors, coupled with technological
readiness, have fuelled the need to use self-service technologies.
It includes some of the most recognized ones that have
become an indispensable part of human life.
For example, ATM’s or Automatic Teller Machines to
self-ticket purchases online as well as self-check-outs at hotels. Not to
forget the self-pumping feature at gas stations.
Self-servicing has over the years culminated into being
present and whose acceptability has grown manifold times.
Service transactions have also been developed to increase
efficiency and suitability.
Alcohol consumption is witness to this new manifestation of
self-servicing. The one that is coupled with on-premise consumption by
incorporating a bit of self-serving alcohol through beverage dispensers.
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It has taken the feature to several venues from breweries,
urbanized locations, entertainment zones, and taprooms.
Top 10 Self Service Technologies
Self-service technologies have been in use and are more
possibly aimed at generating higher revenues.
The presence of this technology is imminent with how
personified each of the services has been in garnering a positive response.
Below given are the top 10 self-service technologies that are much in vogue-
1.
Automated Teller Machines or ATM’s
ATM’s are one of the most widely used and recognized
self-service technologies. A first of a kind amongst service technologies to
have been incorporated for mainstream use.
The first one came into being back in 1967 in the U.K. ATM’s
slowly saw a steady rise of induction amongst most societies worldwide all
rights reserved to serve customers in an automated fashion. ATM’s have been
regarded as a friend in need. A cash machine that assists customers given the
bank balance is not nil. Life is less complicated and all thanks to the ATM’s.
A money dispenser that can be placed almost anywhere,
therefore being handy enough. How life is almost unimaginable without ATM’s
existence, which took a lot of time convincing and gaining the trust of the
people.
